Controla 14-Day Return Policy
Effective Date: 01 Jan 2021
1. Overview: At Controla agency, we are committed to providing high-quality training services. We understand that circumstances can change, and we offer a 14-day return policy to accommodate your needs.
2. Return Period: You may request a return of the training course within 14 days of the purchase date.
3. Eligibility: To be eligible for a return, you must meet the following criteria:
- The request for a return must be made within 14 days of the purchase date.
- The training course must not have been completed or partially completed.
- Access to digital resources, if any, must not have been utilized extensively.
4. Process for Returns: To initiate a return, please follow these steps:
- Contact our customer service team at support@controla.agency
- Provide your purchase details, including the transaction number and the course name.
- State the reason for the return (optional, but helps us improve).
5. Refund Policy: Upon approval of your return request, the following refund policy applies:
- Full refunds will be processed for eligible returns made within the 14-day period.
- Refunds will be issued to the original payment method.
- Please allow 14 business days for the refund to be processed.
6. Exceptions: Please note that certain types of courses may be exempt from this return policy, including:
- Personalized or customized training programs.
- Courses with specific time-sensitive materials or content.
7. Changes to the Return Policy: Controla Agency Ltd reserves the right to modify this return policy. Any changes will be communicated through our official channels.
8. Contact Information: For any questions or concerns regarding our return policy, please contact us at support@controla.agency
